We are Ocean Experiences a trading company of Adrenalised Africa Pty Ltd, a company incorporated in South Africa under company number 2012/130954/07.
Medical Declarations
All students participating in a PADI diver training programme are required to complete mandatory PADI course documentation in an honest and reliable manner. Any known medical conditions must be declared and notified to Ocean Experiences, prior to the start of any water based dive course. Failure to declare medical conditions in accordance with the PADI Medical Declaration form which then later becomes known will result in student suspension from the course until a satisfactory medical certificate has been gained.
Course Fees
All PADI Courses require a booking in advance as well as full payment to confirm the booking. No refunds will be given, unless it's due to medical reasons and proof is provided in the form of a valid doctor’s certificate (excluding PADI Pro Courses).
If any practical / theoretical modules for scuba diving and freediving courses are to be re-assessed or re-evaluated over the allocated time or sessions for each course, additional charges may apply for re-evaluation of the module.
PADI PRO Courses:
For PADI PRO courses (Divemaster & IDC) build up dives may be needed to meet prerequisites outlined by PADI Course Standards. In this case Ocean Experiences will calculate a package deal on the amount of build up dives required to start the course. As a benefit for signing up for a PADI Pro course with Ocean Experiences, preferential rates for tanks will be charged and free equipment rental during the build up dives will be available.
Should you for any reason during or after your build up dives, not continue on with your PADI Pro course with Ocean Experiences you will forfeit the benefit of preferential rates for tanks and the full rate for equipment rental for all the dives will be charged.
Due to the structure of PADI PRO courses no refunds will be provided. Should a valid medial certificate be provided the materials may be wavered only if returned unused and in its original packaging. Any sections not completed may be completed at a later stage agreed by Management. If any practical modules are to be re-assessed or re-evaluated and there has been an inactive period of more than one year after the last training module completion date, additional charges may apply for re-evaluation of the module.
For PADI PRO courses (Divemaster & IDC) any deposits to reserve your places on the courses are non-refundable and non-transferable.
Cancellations, Rescheduling & No Shows
To reschedule a course or experience, a minimum of 48 hours notice period is required. If the reason to reschedule is medical and happened on the day, there will be no rescheduling fee, provided you have proof in the form of a valid doctor’s certificate.
‘No Shows’ are when you fail to turn up for a scheduled session without giving us any notice. Payments made for the session will not be refunded or credited to a future session. In order to continue with the course or experience a R1,000 fee will be charged.
Should you need to reschedule a course or experience with less than the required notice period then a rescheduling fee of R500 will be applied. Rescheduling a course or experience after the start time of that session is classed as a ‘No Show’ (mentioned above).
If you are unable to attend a course or experience, or part of a course and provide more than the required notice period for that course, we will aim to reschedule your course to another date that is suitable to you without any rescheduling fee.
Should the course be cancelled by you more than 48 hours before the scheduled day of the course due to medical reasons and proof is provided in the form of a valid doctor’s certificate, 90% of the money will be refunded provided course materials are returned undamaged and in its original packaging, should the course materials not be returned a fee will be applied.
Failure to complete the full course requirements for any reason caused by the student, will result in additional charges being made to complete the course at a later stage. This includes not being able to demonstrate competence to meet the performance requirements as laid down by the PADI Course Standards. If you are not willing to pay the additional fees to complete your course, a referral document will be issued to you which will be valid for a period of 12 months from the date of last portion of the course completed.
In the event that a situation arises and Ocean Experiences are unable to deliver your course on pre-arranged dates, we will aim to give you as much notice as possible and will reschedule your course.
Ocean Experiences reserve the right to cancel courses if PADI Professionals are not fit to dive or if diving conditions render student diving unsafe and will aim to reschedule. Final Risk assessment controls on the day will determine conditions to dive.
Refunds
Any refunds requested via the customer for any reason will result in a 10% service charge upon refund. Any refunds will be processed in the same manner in which payment was made. I.e. if payment was made via card the refund will be processed back to the same card, if payment was made online the refund will be processed the same way, etc. Any refunds that are processed may take 7 -10 working days for funds to reflect.
PLEASE NOTE: As mentioned below, we use a payments processing service called PayFast, which enables easy, secure and instant transfer of money between online buyers and sellers. Any online refunds will be processed via Payfast and may take 7 -10 working days for funds to reflect.
Equipment Rental
Equipment use is included in course prices. You will be assigned equipment for your course and it will be your responsibility to care for the equipment for the duration of your course. You agree to reimburse Ocean Experiences for any loss or breakage of any and all your assigned equipment at the current replacement value.
To reschedule a trip or activity, a minimum of 48 hours notice period is required.
‘No Shows’ are when you fail to turn up for the trip or activity without giving us any notice. Should the trip or activity be cancelled by you on the day the entire amount will be forfeited.
Should you need to reschedule a trip or activity with less than the required notice period then a rescheduling fee of R250 will be applied. Rescheduling a trip or activity after the start time of that session is classed as a ‘No Show’ (mentioned above).
If you are unable to attend a trip or activity and provide more than the required notice period, we will aim to reschedule your trip or activity to another date that is suitable to you without any rescheduling fee.
Should the trip or activity be cancelled by you more than 48 hours before the scheduled day due to medical reasons and proof is provided in the form of a valid doctor’s certificate, 90% of the money will be refunded.
In the event that a situation arises and Ocean Experiences are unable to deliver your trip or activity on pre-arranged dates, we will aim to give you as much notice as possible and will reschedule your trip or experience.
Ocean Experiences reserve the right to cancel trips or activities if PADI Professionals are not fit to dive or if diving conditions render clients diving unsafe and will aim to reschedule. Final Risk Assessment controls on the day will determine conditions to dive.
Refunds
If you are not able to reschedule your trip or activity to a suitable day and Ocean Experiences had to cancel due to unsafe diving conditions or any other reason, 100% of the amount will be refunded. In an event the weather turns unsafe whilst on the trip or activitiy and we cancel due to unsafe conditions, 50% of the amount will be refunded.
In accordance with South African Law refunds can only be processed in the same manner in which payment was made. I.e. if payment was made via card the refund will be processed back to the same card, if payment was made online the refund will be processed the same way, etc.
PLEASE NOTE: As mentioned below, we use a payments processing service called PayFast, which enables easy, secure and instant transfer of money between online buyers and sellers. Any online refunds will be processed via Payfast and may take 7 -10 working days for funds to reflect.
Equipment Rental
Should you require the use of equipment during trips or activities. You will be assigned equipment and it will be your responsibility to care for the equipment for the duration of trip or activity. You agree to reimburse Ocean Experiences for any loss or breakage of any and all your assigned equipment at the current replacement value.
Our Website:
Any transaction you enter into with us through our website: www.OceanXdiving.co.za is entered into with Ocean Experiences. Information you provide to us either on our website, by e-mail or through any other means of communication is held by Ocean Experiences. By accessing our website you automatically agree to all the terms and conditions, conditions of use, including privacy policy, acceptable use policy and all other policies which may appear elsewhere on this website. Our website is provided for your personal use and must not be used for any commercial purpose. We may change our website and correct, or update, information (including product information) at any time- without prior notice. Except with regard to the descriptions of products available for order, we do not guarantee the accuracy of any information provided on our website. We do not represent or warrant that the material contained in our website, any of the functions of our website and the server will operate without interruption or delay or will be error-free, free of any defects,viruses or bugs or compatible with any other software or material. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.
Ordering on-line:
We have taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise.
Ordering by telephone:
Our sales advisors will be delighted to help you place an order over the telephone, advise on the range of merchandise we offer on our website and help you with queries about payment. Please call +27(0)21 418 2870 at any time between 9am and 5pm, Monday to Friday.
Accepting your order
Delivery Charges
Returns Policy and Instructions.
These pages form an important part of our terms and conditions. They also contain important information about your order.
By submitting an order to us either through our website or by telephone you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on our website, you confirm that you are the person referred to.
Pricing Policy:
All prices shown on our website are in South African Rands and are inclusive of VAT at the applicable rate, but may change from time to time. We reserve the right to change prices if there is a change in the applicable VAT rate and will do our best to ensure that prices are always correctly shown. However, very occasionally, an error may occur. In this unlikely eventuality, we will attempt to contact you at the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.
Product Availability:
If an item sells out and for any end-of-range items we will take it off our website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.
All items are subject to availability and if an items sells out we will not necessarily take the products off our website. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that it replaces. Substitutions will only be made with your consent.
Accepting your order:
The acceptance of your order will be deemed to occur on allocation of the items to your order. The completion of the contract between you and us will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions.
We will send you an e-mail acknowledging your order, once it has passed through our security checks.
We may not accept your order for one of the following reasons:
We may have been unable to obtain authorization for your payment.
The item you ordered may be out of stock. (See Product Availability).
We may have identified a pricing or product description error.
There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.
Shipping & Delivery Charges:
Shipping within South Africa will be free of charge. T&C's apply.
For our Domestic Customers:
The Major Centers in South Africa are: Cape Town, Pretoria, Johannesburg, Durban, Nelspruit, Bloemfontein, Polokwane, Kimberley, Pietermaritzburg, Port Elizabeth, East London and George. Regional (outline) areas are situated 80km - 100km from the Major Centers. Remote areas are situated 200km - 1000km from the Major Centers.
Additional charges may apply to the following:
Saturday Services & Dawn Delivery, After hours, Public Holidays, In-City Sameday, Consulates & Embassies, Mines & Power Stations, High Risk Area's & Chain Stores & Remote Area's, Ports & Harbours, Game Farms & Farms & Plots or if you have opted for Cargo Insurance.
Upon dispatch of your order ensure that there will be a recipient to sign for it. Should the courier company arrive at your delivery address and there is nobody to sign for it, the parcel will be returned to the depot. An additional re-delivery charge will apply in order for the parcel to be released and re-delivered to your address.
If you need clarity on an area and its service times and charges please contact us.
How long does delivery take?
To ensure safe, secure and reliable services, a courier company is used for all our deliveries.
We aim to process and deliver items currently in stock within 4-5 working days to Major Centers in South Africa (i.e. Cape Town, Pretoria, Johannesburg, Durban, Nelspruit, Bloemfontein, Polokwane, Kimberley, Pietermaritzburg, Port Elizabeth, East London and George): to your home, place of work or any other physical address you wish to specify.
Should an item not be in stock, you will be contacted and informed of an estimated date for delivery as well as kept up to date until your items are ready to be dispatched.
We cannot deliver to a postal address (i.e P.O.Box / Private Bag).
After the collection of your parcel by the courier company, the Standard Delivery service to Major Centers is usually within 24-48 hours and to regional or remote areas, an additional 24-72 hours.
Delivery times are not guaranteed.
Delivery services are applicable from Mondays to Fridays only and excluding public holidays.
Upon delivery you will be requested to sign a proof of delivery slip.
Once items are ready to be dispatched, you will receive an email notification with a tracking number.
On occasion, there may be a small delay for reasons beyond our control (strikes, accidents, acts of God).
Can I change my delivery address after I have placed my order?
Once we have already sent the items to you, we are unable to change the delivery address.
Where is my order?
If you do not receive your order within 10 working days or more after completing your checkout, please contact us (please provide us with your name, email, order number, and phone number) and we can resolve the issue right away.
Are my items insured in transit?
No, all goods are at owner's risk and subject to the Terms & Conditions set out by the courier company. However the courier company are able to arrange Cargo Insurance to cover the goods being moved and whilst in transit.
The premium payable is at a rate of 2% on the value of the goods. Should you wish to opt for this service, this will be at an additional charge.
We ship Worldwide! However a few of our brands are not authorized to be sent to particular countries.BEFORE purchasing any item from our store. Contact us for international shipping rates. We will provide you with a shipping quote. Upon your acceptance of the quote and receipt of payment will your items be dispatched. Please note - all quotes are excluding duties, clearance fees and customs charges that may apply to you once your goods arrive at your destination, the recipient will be required to pay any of these additional charges. Should you purchase any item before enquiring about the shipping rates and reject the quote, a 10% administration fee will apply upon receipt of your refund issued back to you for the items purchased. Once your parcel has been dispatched, International Courier Service Rules & Regulations will apply and may vary from country to country. Parcels will be subjected to custom inspections. Some international parcels may have taxes or duties levied by local authorities. If so, the recipient will be required to pay such taxes or duties.
There are two options for receiving your items:
Option 1: Purchasing the items online directly from our website and pre-arranging the international shipping with us to have your items delivered to your destination.
Option 2: Purchasing the items online directly from our website before travelling to South Africa. Collect your items at our store in the V&A Waterfront in Cape Town when you arrive or we can deliver it to your doorstep in Cape Town. Domestic delivery terms will apply.
Payment:
We accept the following methods of payment: PayFast, EFT (Electronic Fund Transfer), Visa and Mastercard credit cards.
We offer the option for you to apply for a credit facility through Mobicred.
We do not accept American Express as a method of payment.
We take payment from your card at the time we process your order ready for dispatch.
Please note Payfast (Our Payment Gateway) currently does not have the functionality to refund to International VISA cards due to an issue with their acquiring bank that they are currently trying to resolve.
How does it work?
We use a payments processing service called PeachPayments, which enables easy, secure and instant transfer of money between online buyers and sellers.
With PayFast, buyers can make secure and instant online payments to sellers for goods and services. Buyers don't pay anything to use PayFast and sellers are charged a small percentage of each successful transaction. The payments are kept in the seller's PayFast account. When the seller requests a Payout, the money is transferred to their bank account. You can accept payments through PayFast if you're an individual, a registered business or a charity.
Cancelling your order:
If you would like to cancel your order please contact our Customer Services Department by calling +27 (0)21 418 2870 or return your acknowledgement e-mail to us stating your intention to cancel your order.
We always make a great effort to process orders immediately thus it may not always be possible to cancel an order being dispatched in time.
In this instance please return the order following the returns instructions contained in the parcel.
Returns Policy:
While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached, in the original packaging and you must contact us by emailing us on info@oceanexperiences.co.za. We can only issue refunds or exchanges on items that are returned to us within 7 days of receipt within the Republic of South Africa and 14 days of international receipt.
All successfully returned items will be credited to the account used to originally purchase the items. Any items returned from a delivery address outside of the Republic of South Africa will incur any taxes, import duties or shipping charges that apply.
PLEASE NOTE: 'Unworn and in perfect condition' means that there are no marks on the item or any damage to the item. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. Ocean Experiences is not responsible for any item that is not returned in the manner set forth above.
Vouchers Policy:
Vouchers are only redeemable against the gift mentioned. Vouchers are non-returnable, non-transferable and not redeemable for cash or any equipment and are only redeemable at OceanX Africa The voucher is valid for one (1) year from the date issued on the voucher. OceanX Africa preserves the right to change these terms and conditions at any time.
For details on the Terms & Conditions/ Cancellations/ Refunds and Equipment Policy for all course, experiences, trips and activities see above.
Privacy and Security:
We have gone to great lengths to create this Privacy and Security policy to demonstrate our commitment to your privacy and the protection of your information. Our website uses the latest technologies to provide a safe, secure site for electronic commerce transactions.
Our Privacy and Security policy forms part of these Terms and Conditions. Visitors under the age of 16 should not sign-in to our website or submit any information to us. The intellectual property rights in our website are owned and controlled by Ocean Experiences. All material featured and information provided on our website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Ocean Experiences.
You may download, electronically copy or print any of the contents of our website on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Ocean Experiences. No right, title or interest in any of the contents of our website will be transferred to you as a result of downloading, electronically copying or printing or attaching to e-mail such material.
Liability and Indemnity:
In relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of our website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage or loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of our website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of our website immediately if we consider that you have breached these Terms and Conditions.
Security of Transactions:
We take your security seriously and encrypt consumer data, such as credit card numbers, when you order directly through our website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.
Security of e-mail correspondence:
Our website also invites you to contact us via e-mail, through the 'Contact Us' page. E-mail correspondence is free format text and cannot be encrypted; therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through e-mail.
Internet Security:
Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.
Keeping your information up to date?
We do our best to ensure that the information we hold is as accurate and as up to date as possible. Please e-mail us info@OceanX.co.za to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.
Do we share your information with others?
We may need to pass your information on to others solely to enable us to provide you with the items you have ordered from us (postage /shipping companies).
What do we do with your information?
We do not have affiliate relationships with other companies and will not give your information to anyone other than a South African courier or postal service, who will need to know your delivery address and your telephone number so they can process your order.
By giving Ocean Experiences your Personal Details you consent to this limited disclosure to allow us to make our services available to you.
We may collect non-personal statistical data about the use of the website, such as sales, pages visited, times and volume of use of the services as well as traffic data. This statistical information does not include any information that can identify you personally or enable such third parties to contact you in any way. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
We will also retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products that are likely to interest you.
How can you stop receiving marketing communications from us?
If you wish to stop receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can e-mail us from our 'Contact Us' page info@OceanX.co.za .
Have you received e-mails from us?
If you are on our e-mail mailing list you may have received e-mails from us about our products, special offers, competitions and other matters. Each e-mail we send contains an easy, automated way for you to stop receiving e-mails from us. If you wish to do this, simply follow the instructions shown at the end of any e-mail.
Telephone calls with us:
Calls may be recorded for monitoring our customer service standards and for security.
Data Protection Legislation:
We comply with the Data Protection Act 1998 in respect of any information we hold.
Jurisdiction:
Our website is controlled and operated in South Africa. These Terms and Conditions, and all matters connected with any order you place on our website, are governed by South African law and you agree to submit to the exclusive jurisdiction of the South African courts in relation to all matters connected with, or arising out of, our website or any order you place with us on it.
General:
Ocean Experiences reserves the right to change our Terms and Conditions at any time. In the event of any of these Terms and Conditions proving to be invalid or un-enforceable the remainder of these terms and conditions will still continue to have full force and effect.
E-mail info@OceanX.co.za or phone us on +27 (0)21 418 8270 for more details.
